Shipping policy
Shipping Policy
Where we ship
We currently ship within Australia only. We're unable to deliver to international addresses at this time.
Dispatch times
Orders are dispatched within 1–2 business days (Monday to Friday, excluding South Australian public holidays) from Clare, South Australia. Orders placed on weekends or public holidays are dispatched the next business day.
If an item is out of stock or delayed, we'll contact you before dispatch.
Delivery
We ship with Australia Post. Shipping costs are calculated at checkout based on your address and the size and weight of your order. Once dispatched, delivery times depend on your location. As a guide:
- Metro areas: around 2–5 business days
- Regional and remote areas: around 4–10 business days
These are estimates only and may be affected by carrier delays, weather or peak periods.
Tracking
You'll receive a shipping confirmation with a tracking number once your order is on its way.
Address details
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect address or because it was not collected, we can resend it once the extra postage has been paid.
Lost or damaged parcels
If your parcel arrives damaged or hasn't arrived within the expected time, contact us and we'll work with Australia Post to resolve it. Please keep any damaged packaging and take photos.
Returns
For returns and refunds, see our Return and Refund Policy. Shipping fees are not refunded, except where required by the Australian Consumer Law.
Contact
Redlight Physiotherapy
230 Main North Road, Clare SA 5453
Phone: 0447 337 276
Email: annie@appliedpostureriding.com.au